Returns
A clear returns process, with fitment support before you order.
We want you to be confident when buying from WiperMotors.ie. If you need to return an order, contact us first with your order number and the reason for the return so we can give you the correct return instructions.
Our store also provides fitment support before purchase because preventing the wrong part from being ordered is quicker and easier for everyone.
Contact us
Tell us what has happened and include your order number, vehicle details and photographs where relevant.
Receive instructions
We will provide the appropriate return instructions. Please do not send parts back without sufficient identifying order information.
Inspection & resolution
Returned parts are checked against the order and return reason before the applicable refund, replacement or other resolution is processed.
Change-of-mind returns
For eligible online consumer purchases, you generally have a statutory cooling-off period in which you can cancel the purchase. WiperMotors.ie also advertises a 30-day returns period for eligible returns, subject to the conditions below and without limiting your statutory consumer rights.
The part should be returned in the condition in which it was supplied, with no avoidable damage caused by installation, modification, misuse or poor return packaging.
Please use suitable protective packaging. Where possible, reuse the original packaging so connectors, arms and mounting points are protected in transit.
For a change-of-mind return, return-delivery responsibility and cost may rest with the customer where permitted by law. Contact us before returning the item.
Refunds are processed to the original payment method in accordance with the applicable return and consumer-rights requirements.
Wrong part or fitment issue
Vehicle fitment can vary within the same make, model and year. Production date, body style, connector type, mounting points, linkage and OEM references can all matter.
If you believe the part is not compatible, do not modify the part or vehicle to make it fit. Contact us with the registration, photographs of the supplied and original parts, and any OEM numbers visible on both units. This gives us the best chance of resolving the issue quickly.
Faulty, damaged or not-as-described goods
If an item is faulty, damaged in transit or materially different from its description, contact us promptly. Please provide your order number and clear photographs or other relevant information. Your statutory rights in relation to faulty or non-conforming goods are not restricted by this returns policy.
Used OEM parts
Where a product is described as used, normal cosmetic signs of previous use are not in themselves a defect. The listing photographs and description form part of the product information, so please review them carefully before purchase.
Need to arrange a return?
Contact us first and include your order number so we can give you the correct instructions.